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CRM Across the Wire

Discuss.io Launches Augmented Insights Suite

Discuss.io's Augmented Insights Suite includes AI tools to help organizations move from interviews to insights.

Semafone Launches SecureWeb+ for Payments on Third-Party Websites

Semafone SecureWeb+ secures payments on third-party merchant websites and CRM systems without compromising PCI DSS compliance.

FlexIP Solutions Introduces Flex Text

FlexIP's Flex Text enables two-way SMS and MMS text messaging for businesses using existing phone lines.

LoopMe Adds PurchaseLoop Audiences on LiveRamp Data Marketplace

LoopMe's PurchaseLoop Audiences solution offers advanced audience segmentation for targeting across screens.

Twilio Launches Twilio Live for Interactive Live Streaming

Twilio Live enables businesses to build immersive audio and video streaming experiences that scale to millions.

Qubit Launches CommerceAI

Qubit CommerceAI leverages machine learning and deep learning to power personalization.

Snowflake Supports Unified ID 2.0

With Unified ID 2.0 support, companies can now enrich and activate audiences directly within the Snowflake Data Marketplace.

Yelp Launches Audiences, an Advertising Platform

Yelp Audiences provides non-location-based advertisers a way to reach Yelp's audience when they are preparing to make a purchase.

UserTesting Adds AI/ML to Human Insights Platform

UserTesting's latest features include AI-suggested sentiment analysis, enhanced mobile testing capabilities, and simplified sharing through JIRA integration.

Backtracks Integrates with Google Cloud for Podcast Data

Backtracks' integration with Google Data Studio provides real-time and historical podcast analytics and advertising data.

Adobe Launches Experience Manager Screens as a Cloud Service

Cloud service increases scale and personalization capabilities for Adobe Experience Manager Screens.

Uniphore Adds AI to U-Assist

Uniphore's AI innovations deliver self-learning systems to support agents and supervisors before, during, and after calls. (Featured on SmartCustomerService.com.)

CSG Acquires Kitewheel

Kitewheel's customer journey orchestration and analytics platform will combine with CSG's digital engagement software.

Jivox Unveils Dynamic Canvas Studio Upgrade

Jivox Dynamic Canvas Studio enhancements let users extend video ads to more channels.

Clarabridge and Five9 Partner

Partnership combines Clarabridge's conversational analytics with Five9's cloud contact center solutions. (Featured on SmartCustomerService.com.)

CallMiner Launches Sales Conversation Analytics (SCA)

CallMiner Sales Conversation Analytics provides real-time analysis of sales interactions.

Five9 Extends AI Solutions for Low-Code Development, Voice Biometrics, Real-Time Analytics and Agent Coaching

New features streamline the development of Intelligent Virtual Agents and help organizations easily deploy solutions to augment their contact centers with an AI-powered digital workforce. (Featured on SmartCustomerService.com.)

Satisfi Labs and Noble Partner on Food & Beverage Assistant

Food & Beverage Assistant provides on-demand answers and ordering through chat.

ZoomInfo to Acquire Chorus.ai

The acquisition will combine ZoomInfo's B2B intelligence, workflows, and engagement software with conversation insights from Chorus.

Bundled Launches Automated Gifting

Bundled's new technology automatically sends gifts to clients and employees.