Consistency is vital to move the needle on both CSAT and performance. But growing globalization and new, complex trends have compounded the challenge of inconsistency—and multiplied its impact on results. Here's what to do about it.
Silos are not without their positives. But the cons greatly outweigh the pros.
By using a blended approach of human translators and AI, organizations can cultivate strong customer trust as the world continues to open back up.
Avoidable customer churn is costing businesses over $136 billion a year, and the main reason customers leave in the first year is because they never got value from your product in the first place. They fail to launch.