If there has been a bright spot in the COVID-19 crisis, now entering its second year, it is the role technology has played in serving customers despite extraordinary circumstances. The implementation of key technologies before the pandemic struck has enabled organizations and employees to continue to provide excellent customer support despite the unique challenges.

But what still needs to be done in 2021 to deal with the new normal? What are the long-term ramifications for organizations that want to build on the lessons learned in these difficult times to better serve customers beyond 2021?

Join our panel of experts from Edify, Verint, Customertimes and eGain, and learn more about these key issues:

-- How automation improves productivity without sacrificing the human touch
-- How technology can help employees work anytime, anywhere
-- How to build better customer relationships and improve retention with integrated sales and service analytics
-- And how an agile omnichannel foundation can quickly adjust to changing dynamics caused by COVID
-- Unite agents (CC) with all employees (UC) on one system for better CX and higher FCR
-- Leverage new talent pools with flexible no-code tech and usage-based pricing
-- Why digital-first engagement is here to stay
-- Why knowledge management is more important than ever before

Don't miss this live event on Wednesday, January 20th, 11:00 AM PT / 2:00 PM ET.

Register Now to attend the webinar Megatrends in Customer Experience: Near-Term Adjustments and Long-Term Structural Changes.

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Candace Sheitelman
Kelly Koelliker
Director, Content Marketing
James Goldfinger
Chief Customer Officer
Sam Hahn
Technology Evangelist