Does your company inadvertently add to their operational costs by encouraging customers to call your contact center? Let's face it, with 75 percent of customers preferring to give self-service a try rather than talk to a customer service representative, you're at odds with delivering what customers desire while increasing your own costs. That's a lose-lose strategy.

The landscape of solutions offering increasingly savvy self-service, via the web, mobile apps, and voice, has changed dramatically in the past few years. But delivering poor self-service that nudges customers willing to try serving themselves to the phone channel is a failure from both perspectives.

Join our panel of experts and learn what you can do to satisfy your customers by catering to their preferences—and save yourself some money in the process.

Don't miss this live event on Wednesday, August 11th, 11:00 AM PT / 2:00 PM ET.

Register Now to attend the webinar 2021 Customers Demand a Strong Self-Service Strategy.

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